This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

– Fill out a contact form
– Register for an account
– Request a service
– Subscribe to marketing communications

This information may include:

– Name
– Company name
– Email address
– Phone number
– Mailing address
– Any other information you provide

We also collect technical data such as IP address, browser type, device information, referring pages, and usage data through cookies and analytics tools.

How We Use Your Information

We use your information to:

– Provide and manage our services
– Respond to inquiries
– Send service notifications
– Send marketing communications
– Improve our website and offerings
– Prevent fraud and protect security

SMS and Text Messaging Policy

If you opt in to receive SMS messages from Gray Brothers Builders, you may receive text messages related to:

– Appointment reminders
– Account notifications
– Customer support updates
– Marketing and promotional offers

Message frequency varies based on your interaction with us. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP.

Consent to receive SMS messages is not a condition of purchase.

Mobile Information Sharing

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes. Mobile information will only be used to provide the services you requested.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is 100 percent secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Third Party Services

We may use third party service providers for hosting, analytics, CRM systems, payment processing, and communication tools. These providers only access information necessary to perform services on our behalf.

We are not responsible for the privacy practices of third party websites.

Your Rights

Depending on your location, you may have the right to:

– Access your personal data
– Request correction
– Request deletion
– Object to processing
– Request data portability

To exercise these rights, contact us directly.

CCPA Rights

California residents may request disclosure of collected personal data, request deletion, and request that we do not sell personal data.

GDPR Rights

If you are located in the European Economic Area, you have rights under GDPR including access, correction, erasure, restriction, objection, and portability.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years old.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

Gray Brothers Builders
Email: builders@graybro.co.nz
Phone: +64 3 567 3898
Address: 3 Braemar Street, South Dunedin